Store Policies

At Bellone’s we offer mechanical adjustments for action and intonation on every instrument for one year from the date of original purchase. This service does not include restringing or the cost of any parts that may be required, such as strings. We are unable to offer return shipping in order to accommodate a service warranty request. This warranty is not transferrable. Our service warranty does not take precedence over a manufacturer’s warranty.  If an issue to do with electronics, materials or workmanship falls under the purview of a manufacturer’s warranty, the instrument must be repaired or serviced according to the terms of that warranty.

Any item may be returned at full value within 3 days, or exchanged for store credit within 14 days after receipt of an order or in-store purchase. The item must be in as-new condition. Any damage to the item may incur restocking fees at the discretion of staff or management. Items returned or exchanged outside of the initial 3 and 14 day windows may similarly be subject to restocking fees. We are unable to offer compensation for return shipping. Items purchased on consignment are not eligible for returns or exchanges.

We will match any price advertised at a Canadian retail outlet. If you find a lower price advertised at another store within one month after you have made your purchase, we will refund the difference in the form of store credit. This policy does not apply to used or discontinued products, and is only available on in-stock merchandise. The competing retailer must be an authorized dealer for the product line in question. If the competing retailer does not currently have stock of the item in question, no refund can be issued. If the shipping cost of the item from a competing store exceeds the difference in price, no refund can be issued.

We are unable to offer shipping outside of Canada. Please allow up to 3 business days for order processing. If you have not received tracking information on your order after 3 business days, please contact us at (519) 673-1411. Shipping from our web store is always free – you only pay shipping insurance to keep your purchase safe!

Please be aware that, due to the individual and unique nature of our products, items delivered may vary with respect to wood grain as well as exact distribution and shade of finish coating. The photos on our website are a fair representation of design, color, and features – we are not responsible for minor variances from the instrument pictured. Every care has been taken to ensure that instruments are adjusted to our exacting specifications with regard to playability. If you are concerned about any minor aesthetic variances of the product you have ordered, please contact us at (519) 673-1411.

Bellone’s Music reserves the right to cancel any sale at any time. A sale agreement is not deemed to have been completed until delivery of the item. Pricing & typographical errors are not considered binding. If any price on the website violates the terms of any dealer or distribution agreement currently held by Bellone’s Music, we reserve the right to cancel the sale of that item and provide a full refund. Prices on out of stock items are similarly non-binding; data-mining of the website to reveal or obtain these prices violates the Terms of Use agreed to by any user of the Bellone’s Music website.

If you see an instrument, amp or pedal online at BellonesMusic.com, that means it’s in stock in the shop and ready for shipment or local pickup. We are also happy to offer special orders on other items from our growing list of partners. Please call (519) 673-1411 for more information.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. If you do not agree to any term or condition, you should not use this site.

I. TRADEMARKS

Bellone’s Music, John Bellone Musical Instruments, and all other names, businesses, and products referenced herein are trademarks or registered trademarks. We do not authorize the use of any copyrighted material referenced within, for any purpose.

II. RESTRICTIONS OF USE

By using the website you agree to abide by our Terms of Use. Any of the following actions constitute a breach of this agreement:

  • Collecting information about the Website or users of the website without our consent
  • Modifying any content or information contained in the website without our consent
  • Using any automatic device, program, algorithm or methodology to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the website or any portion thereof
  • Accessing or using the site for commercial or competitive purposes
  • Disguising the origin of information transmitted to, from, or through the Website
  • Impersonating another person
  • Distributing viruses or other harmful computer code
  • Allowing any other person or entity to impersonate you to access or use the website
  • Using the website for any purpose in violation of local, state, national, international laws
  • Using the website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
  • Circumventing any measures implemented by us aimed at preventing violations of the Terms of Use

III. THIRD PARTY SITES

Bellone’s may provide links to third party sites. We do not control or take responsibility for any information or content on these sites. Links to any external site do not constitute an endorsement, sponsorship, or affiliation with the operator of said site. You access these sites at your own risk.

IV. DISCLAIMER

Visitors to this website assume all responsibility and risk for the use of this website. Information published on this website is to be used for informational purposes only. Nothing on this web site constitutes a recommendation, endorsement or guarantee from Bellone’s Music of any item or brand.

BELLONE’S MUSIC DOES NOT WARRANT OR REPRESENT THAT THIS SITE’S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH BELLONE’S MUSIC ASSUMES NO RESPONSIBILITY. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BELLONE’S MUSIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

BELLONE’S MUSIC RESERVES THE RIGHT TO CANCEL AN ORDER FOR ANY REASON, AT OUR SOLE DISCRETION. WE RESERVE THE RIGHT TO CANCEL SALES WHERE PRICES HAVE BEEN INCORRECTLY LISTED. THE AGREEMENT OF SALE BETWEEN THE BUYER AND BELLONE’S MUSIC DOES NOT TAKE EFFECT UNTIL DELIVERY OF AN ITEM IN QUESTION.

V. LIMITATION OF LIABILITY

Bellone’s Music is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.

In no event shall Bellone’s Music be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the website.

Notwithstanding the above, in no event shall Bellone’s Music’s total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Bellone’s Music by you in connection with the transaction claimed by you to give rise to your claim.